Cancellation and Refund Policy

Effective 2 August 2026

Contact PrintBee promptly to cancel an order. Cancellation is available only before printing or fulfilment has progressed beyond the point where costs have been incurred.

Eligible refunds

A full or partial refund may be approved for duplicate payment, payment amount errors, failure to fulfil, or a verified printing defect attributable to PrintBee. Change-of-mind requests after printing starts may not be refundable.

Customer files and settings

Refunds are generally unavailable when the submitted file, page count, colour mode, copies, instructions, contact information, or delivery location supplied by the customer was incorrect.

Refund timing

Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing times may apply. Contact us with the order number and payment reference.