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Privacy Policy

Effective 15 August 2026

This Privacy Policy explains how PrintBee collects, uses, shares, protects, and retains personal data when you use our website, account, document-printing, payment, support, pickup, and delivery services. PrintBee is responsible for personal data processed for these purposes.

1. Information we collect

  • Account information: name, email address, account identifier, role, and authentication details supplied by our sign-in provider.
  • Contact and delivery information: mobile number, delivery location, address or location notes, and communications with support or delivery personnel.
  • Order information: uploaded file metadata, detected page count, copies, colour and finishing selections, instructions, add-ons, prices, timestamps, status, and delivery verification records.
  • Uploaded documents: document files submitted solely for printing and fulfilment.
  • Payment information: payment status, amount, provider transaction or reference identifiers, refund information, and fraud-prevention signals. Complete card credentials, UPI PINs, and card PINs are handled by the payment provider and are not requested or stored by PrintBee.
  • Technical information: device, browser, IP address, security logs, session data, and information necessary to operate, protect, and troubleshoot the Services.
  • Feedback and referrals: ratings, comments, referral codes, points, and related account activity.

2. How we use information

We process information to authenticate users; calculate prices; validate, print, fulfil, and deliver orders; process payments and refunds; provide customer support; send transactional updates; administer referrals and rewards; prevent fraud and misuse; maintain security and service reliability; keep accounting and operational records; resolve disputes; enforce our terms; and comply with legal obligations. Where required, we seek consent and allow it to be withdrawn as easily as it was given, subject to processing that remains necessary or legally permitted.

3. Document confidentiality and deletion

Uploaded documents are private order materials. Access is limited to authorised personnel who need it for validation, printing, support, or fulfilment. Document files and their upload records are designed to be permanently deleted after OTP-confirmed delivery. They may be deleted earlier when an order is cancelled or administratively cleared. In exceptional cases, limited preservation may be required by law, to investigate fraud or security incidents, or to resolve an active dispute; access remains restricted and the file is deleted when the need ends.

4. How we share information

We share only what is reasonably necessary with service providers supporting authentication, cloud hosting, private file storage, database operations, payments, messaging, analytics or security, and with the delivery partner assigned to an order. Assigned delivery partners receive only the customer and order information needed for delivery. We may disclose information to authorities or other parties when required by law, to protect rights and safety, investigate fraud, or respond to a valid legal process. If the business is reorganised or transferred, information may move as part of that transaction subject to applicable safeguards. We do not sell personal data.

5. Data retention

We retain personal data only for as long as reasonably necessary for the purpose collected. Uploaded document files follow the deletion practice above. Account, order, invoice, payment-reference, support, fraud-prevention, and audit records may be retained for operational continuity, accounting, tax, legal, dispute-resolution, and enforcement needs. Retention periods may vary according to record type and applicable law. Data is deleted, anonymised, or securely isolated when no longer required.

6. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data, including access controls, private storage, authentication, and limited operational access. No online system can be guaranteed completely secure. You should protect your account, never share passwords or payment PINs, and share a delivery OTP only after receiving your order. Report suspected misuse promptly.

7. Your rights and choices

Subject to applicable law, you may ask for information about processing, access or a summary of your personal data, correction or updating of inaccurate data, deletion of eligible data, withdrawal of consent, and grievance redressal. You may also nominate another person to exercise applicable rights in circumstances recognised by law. We may verify your identity and may retain information where required for a legal obligation, fraud prevention, security, accounting, or an ongoing dispute.

8. Children

The Services are not directed to children acting independently. A parent or lawful guardian should place and manage an order for a child. We do not knowingly use children’s personal data for behavioural monitoring or targeted advertising. If you believe a child submitted personal data without appropriate permission, contact us so we can review and take appropriate action.

9. External services and international processing

Our service providers may process information in India or other locations where they operate. When personal data is processed across borders, we use providers and safeguards appropriate to the service and applicable law. Links to external sites, payment interfaces, Instagram, or WhatsApp are governed by those services’ own privacy policies when you interact with them independently.

10. Cookies and similar technologies

We may use essential cookies or similar storage for sign-in, security, session continuity, preferences, cart operation, and service performance. Essential technologies are required for core functionality. If non-essential analytics or marketing technologies are introduced, we will provide notices or choices where required.

11. Grievances and privacy contact

Send privacy questions, rights requests, or grievances to printbee.co.in@gmail.com with the subject “Privacy Request”, or WhatsApp +91 93475 41419. Explain your request and identify the relevant account or order. We aim to acknowledge requests within 48 hours and respond within the period required by applicable law.

12. Updates to this policy

We may revise this policy to reflect legal, security, operational, or service changes. The effective date identifies the current version. We will provide additional notice of material changes where reasonably required.